The agreement for using DoneThen, written to be read.
These terms are an agreement between you and Chelodo B.V., the Netherlands, KvK 94820996 (“DoneThen”, “we”, “us”). They cover the DoneThen app for iPhone and iPad and the services that come with it.
This agreement is between you and us only, not with Apple. We, not Apple, are solely responsible for DoneThen and its content.
You agree to these terms when you sign in to DoneThen, or set up a device with it. Our privacy policy explains how we handle personal data. Nothing in these terms is meant to conflict with Apple’s Media Services Terms and Conditions. Where they differ about how you may use the app, Apple’s usage rules apply.
We give you a personal, non-exclusive, non-transferable license to use DoneThen on Apple-branded products that you own or control, as permitted by the usage rules in Apple’s Media Services Terms and Conditions, except that DoneThen may also be used by other accounts linked to you through Family Sharing or volume purchasing.
You may not copy, change, resell or rent out DoneThen, or try to get around its protections or access its source code, except where the law allows you to.
DoneThen limits apps with Apple’s Screen Time (Family Controls, Managed Settings and Device Activity). We build it carefully, but it depends on Apple’s software, and we can’t control or guarantee how iOS behaves. In particular:
DoneThen is free to download. After a free trial, using it to earn rewards needs a subscription, bought in the app through Apple. You pay for DoneThen’s own service: chores and tags, rewards, challenges, insights, and keeping your family’s devices in sync. The limits themselves use Apple’s Screen Time.
Your statutory rights as a consumer are not affected by anything in this section.
Minutes, coins and stamps exist only inside DoneThen. They aren’t money, have no cash value and can’t be exchanged or transferred. DoneThen only counts coins: any real reward is between you and your child.
What you and your family put in DoneThen stays yours: names, chores, quiz questions, coin goals, and the words you add to stamps. You give us permission to store it and show it to your family, only as needed to run DoneThen for you. This permission ends when the content is deleted.
Don’t put anything in DoneThen that’s illegal, hurtful, or that you don’t have the right to use. See keeping DoneThen safe.
Please don’t:
What isn’t allowed in DoneThen, how we keep children safe, how to report something, and what we do about it. This section is also how we meet the UK Online Safety Act and the EU Digital Services Act.
Nothing in DoneThen is public. What a family puts in DoneThen is seen only inside that family. Parents see everything in their family. A child sees their own chores, challenges, coin goal and stamps, with the words parents add to them. Children can’t type, send messages or contact anyone. Nobody can send photos or videos in DoneThen. Nobody outside a family can find, follow or contact its members through DoneThen.
Don’t put anything in DoneThen that’s illegal or that could harm a child. In particular, never use DoneThen for:
A child sees only what DoneThen itself shows and what their own parents add. There are no strangers, public posts, feeds, search or links in a child’s app, and children never receive pictures. None of the following is allowed, for children of any age, and we remove it as soon as we learn of it:
Accounts are for adults. A child uses DoneThen only on a device a parent sets up with a one-time code. For a child under 13, or without a birth year, a parent gives consent by email before the child’s device is paired. We apply these rules the same way to everyone.
Anyone can report content they think is illegal or harmful to a child, or complain to us, whether or not they use DoneThen. Our support page says how. You can complain:
We confirm we got your report or complaint, normally within one working day, and deal with anything about a child’s safety first. A person looks at each one and decides on the facts, under the law and these terms, and we tell you what we decided.
If we remove or hide something you added, or suspend or close your account, we email you the reasons, unless the law doesn’t allow it or it would put someone at risk. We tell you what we did and for how long, the facts we relied on, whether it followed a report, that a person decided without automated tools, which law or which part of these terms it breaks and why, and how you can challenge the decision.
To challenge it, reply to that email or write to contact@chelodo.com within six months. We’ll look at it again promptly, normally within 14 days, and if we were wrong, we’ll undo what we did. You can also go to court. If you live in the EU, you can complain to the Digital Services Coordinator where you live; in the Netherlands, that’s the Autoriteit Consument & Markt (ACM). In the UK, you can tell Ofcom.
You can delete your account at any time in DoneThen: Settings, Delete account. If you’re the family’s last parent, this deletes the family and its data. If another parent stays, the family stays with them. Remember to cancel your App Store subscription as well.
If no one in your family uses DoneThen for 12 months, and no subscription is running, we delete the family and its parents’ accounts, so we don’t keep data nobody uses. The parents get a notification 30 days before; opening DoneThen keeps everything.
We may suspend or close an account that seriously or repeatedly breaks these terms. We’ll tell you why, as described in keeping DoneThen safe, and give you a chance to respond first unless that isn’t possible, would put a child at risk, or the law doesn’t allow it. If we ever stop offering DoneThen, we’ll tell you at least 30 days in advance where we can.
We are solely responsible for maintaining DoneThen and for support, as described on our support page and as the law requires. Apple has no obligation at all to provide maintenance or support for DoneThen.
We are responsible for DoneThen working as described and as your consumer law requires, including the legal guarantee for digital content and services. Beyond that, and as far as the law allows, we can’t promise that DoneThen will always be available or free of errors, for the reasons in what DoneThen can and can’t do.
If DoneThen fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app, if any. To the maximum extent permitted by law, Apple has no other warranty obligation for DoneThen. Any other claims, losses, liabilities, damages, costs or expenses caused by a failure to conform to a warranty are our responsibility, not Apple’s.
We’re liable as mandatory law requires, and always for damage caused by our intent or gross negligence, and for death or personal injury caused by our fault. Otherwise, and only as far as the law allows, our liability is limited to direct damage, up to the amount you paid for DoneThen in the 12 months before the damage happened, and we’re not liable for damage caused by Apple’s software, your devices or stickers, or your internet connection.
None of this limits the rights you have as a consumer that can’t be limited by agreement.
We, not Apple, are responsible for addressing any claims by you or a third party relating to DoneThen or your possession and use of it, including product liability claims, claims that DoneThen fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
DoneThen, its name, the otter and its pictures, and the app itself belong to us. If anyone claims that DoneThen or your possession and use of it infringes their intellectual property rights, we, not Apple, are solely responsible for investigating, defending, settling and discharging that claim.
You confirm that you are not located in a country that is subject to a U.S. Government embargo or that the U.S. Government has designated as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
When you use DoneThen, you must also follow the terms of others that apply, such as Apple’s terms for your Apple Account and Family Sharing, and your mobile data plan.
Apple and Apple’s subsidiaries are third-party beneficiaries of these terms. Once you accept them, Apple has the right, and is deemed to have accepted the right, to enforce these terms against you as a third-party beneficiary.
We may change these terms, for example when DoneThen changes or the law does. For changes that matter to you, we’ll tell you by email or in the app at least 30 days before they take effect. If you don’t agree, you can stop using DoneThen and delete your account before then. Changes don’t apply to anything that happened before they took effect.
Dutch law applies to these terms. If you’re a consumer living in another country, you keep the protection of the mandatory consumer law of that country.
If something goes wrong, please write to us first, and we’ll try to sort it out. If we can’t, a dispute can go to the competent court in the Netherlands, or, if you’re a consumer, to the court where you live.
For questions, complaints or claims about DoneThen:
Our contact points under the EU Digital Services Act are on our support page.